📜 Privacy Policy for Fastbag Globals Pvt. Ltd.

Effective Date: 26/09/2025

Fastbag Globals Pvt. Ltd. operates as a multi-vendor ecommerce platform offering food, fashion, and grocery products. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use the Fastbag Globals Pvt. Ltd mobile application and related services.

1. Information We Collect

• Personal Information: Name, email address, phone number, delivery address, payment details.
• Account Information: Login credentials, profile details, preferences.
• Transaction Information: Orders placed, payment history, refunds, and delivery details.
• Device Information: IP address, device type, operating system, app usage data.
• Location Data: Approximate or precise location to show nearby vendors, restaurants, and stores.
• Vendor Information (for sellers): Business name, contact details, store details, GST/tax details, payment details.

2. How We Use Your Information

• Process orders, payments, and deliveries.
• Enable communication between customers, vendors, and delivery partners.
• Provide personalized recommendations and offers.
• Improve app functionality, security, and customer support.
• Comply with legal obligations and resolve disputes.

3. How We Share Information

We may share your information with:

• Vendors and Delivery Partners – to fulfill your orders.
• Payment Processors – including PayU, to securely process payments.
• Service Providers – for hosting, analytics, SMS/email notifications, etc.
• Legal Authorities – if required for compliance or fraud prevention.

We never sell your personal data to third parties.

4. Cookies and Tracking Technologies

We may use cookies, analytics tools, and tracking technologies to improve user experience, measure performance, and deliver targeted promotions.

5. Data Retention

We retain your personal information as long as your account is active or as required by law. You may request account and data deletion at any time.

6. Security of Your Information

We use industry-standard security practices to safeguard your data. However, no online system is 100% secure.

Fastbag Globals Pvt. Ltd. does not store complete debit/credit card or banking details.

7. Your Rights

You may have the right to:

• Access, update, or delete your personal information.
• Withdraw consent for certain data processing.
• Opt out of promotional messages.

To exercise these rights, email us at fastbagin@gmail.com.

8. Children’s Privacy

The Fastbag Globals platform is not intended for children under 13. We do not knowingly collect information from minors.

9. Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated through the mobile app or email.

10. Contact Us

• Email: fastbagin@gmail.com
• Phone: 9539364666
• Address:
  Fastbag Globals Pvt. Ltd.
  Building No. 24/1701, Door No. 14/22AB4,
  Suit No. 396, KC Arcade, CSEZ,
  Kakkanad, Kochi – 682037, Kerala, India

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